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Frequently Asked Questions - Cheer Wash

  • What are your advantages?

    The biggest advantage we have is receiving constant acclaim from our customers. Because we put the quality and after service care as priority, hence, we have been receiving accolades from them.
    Apart from that, we have lots of unique features that other suppliers do not own in the market, they are addressed as the four main core advantages of Cheerwash.
    Advantage 1: Our machine is all frequency conversion. The vast majority of our car wash machines all equipped with an 18.5KW frequency changer. It saves electricity, at the same time greatly prolong the service life of the pump and fans, and provides more choices for the car wash program Settings. 
    Advantage 2: Double barrel: the water and foam flow through different pipes, which can assure the water pressure to 100 bar and no waste of the foam. The high-pressure water of other brands is no higher than 70 bar, this will seriously affect the effectiveness of the car wash.
    Advantage 3: Electric appliances and water appliances are isolated. No electric appliances are exposed outside of the main framework, All the cables and boxes are in the storage room which ensures safety and avoid danger.
    Advantage 4: Direct drive: the connection between Motor and Main Pump is directly driven by coupling, not by pulley. No power wasted during the conduction.
  • What if the machine breaks down?

    After you purchase the equipment, we will assign a dedicated after-sales engineer for you and establish an after-sales group. If you have any questions about the car wash machine, you can always find him at any time.
    In case of hardware breakdown, there are spare part kits already sent along with the equipment, they contain all fragile parts, and our engineers will guide you to replace the broken part. 
    In case of software problem, there is an auto-diagnosis system. Our after sale engineer will guide you to connect your machine with internet by a PLC down loader, and our software engineer can operate or upgrade the machine remotely.
    If there is any distributor available in your region, they might provide service to you. Please contact with our sale engineers for more details.
  • How many years of warranty do you provide?

    CL500-CL800 Warranty: We offer three years of warranty for all models and components.
    CL100-CL400 Warranty: We offer three years of warranty on major parts and one year warranty on the entire machine for all models and components.
  • Do you provide installation service?

    For installation, there are two main options:
    We are able to dispatch our engineering team to your local spot for the installation. From your side, the obligation is covering the expense for accommodation, air tickets and engineer working fee 80usd/day. Usually it takes about 7 days to install one machine.
    We have detailed installation manual and will provide online installation guidance if you would like to do the installation yourself. This service is free of charge. Our engineering team will be assisting you throughout the whole process.
  • How to deliver a car wash machine?

    Trade term FOB /CIF / DDP
    Shipped by 20GP/40HQ Container
    Reference Freight Fee Depends
    Destination Customer designated arrival port
    Transport Type By sea
    Terms of Payment T/T 30% in advance and the balance payment need to be paid before shipment.

  • What about Lead time?

    For standard models, it is within one month. For long-term collaboration clients, it will be 7-10 days and for customized equipment it could take up a month or two. Please contact with our sale managers for more details.
  • Need to hire someone to operate your car wash?

    All models of car wash machines equipped with pre-soak foam can achieve fully automatic car washing, except for CL100 and CL 200. CL100 and CL 200 not equipped with pre-soak foam require manual cooperation to manually clean the car after spraying high concentration foam.
  • What should I do with some emergency situations with the car wash machine?

    The car wash machine has fast stop function button.
  • What is the service life of a touchless car wash machine?

    The service life of the car wash machine designed by Cheerwash is 10 years/500,000 units. Regular maintenance and replacement of damaged parts are required.
  • Can the color and appearance be customized?

    It depends. If you want to customize the color and appearance for the banner, just tell me what color you need, and the drawing of the appearance, we could do according to your request. If you want to customize the frames or structure of the moving body, we need to confirm whether it is possible. Please contact our sales engineers for more details.
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CONTACT US

Phone:0086 18904079192
Email:contact@sycheerwash.com
Add:No.5 Building, Tiexi Intelligent Manufacturing Park, Tiexi District, Shenyang, Liaoning Province, P.R. China

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