Continuously optimizing products to meet customers' diverse needs

(Article Overview:Cheerwash provided car wash machine to a BMW plant, which was well-received initially. However, during winter, icing issues arose. Cheerwash promptly addressed the problem by adding side fans and optimizing the control system. The company prioritizes customer experience and continuously improves its technology and service through innovative solutions. )

Cheerwash provided an automatic car washer to the BMW plant in northeastern China last summer. After the initial installation, the customer was very satisfied with the performance of the car washer. However, with the arrival of winter, the customer reported that the car washer would blow water from the roof to the sides of the vehicle during the air drying process. Due to the cold weather at the time, the water would freeze when it came into contact with the door gap, causing the door to be unable to open normally.

The customer and the Cheerwash team immediately worked together to address this issue. Cheerwash quickly organized R&D personnel to improve the car washer and added two side fans to effectively solve the icing problem. This technical improvement not only improved the performance and reliability of the product, but also significantly improved the customer's experience. In addition, Cheerwash has further optimized the control system of the car washer to ensure stable operation in different seasons and environmental conditions.

Cheerwash always puts customer experience first, actively listens to and responds to customer feedback, and provides customers with excellent solutions that meet their needs through continuous technological innovation and product optimization. During this process, Cheerwash not only solves problems, but also continuously improves its technology and service levels through continuous learning in order to achieve the goal of growing together with its customers.